adas guide
7 Questions to Ask Before Booking a Windscreen Replacement
Images are illustrative onlyIn short: Before booking a windscreen replacement in Adelaide, ask 7 questions: does my car need ADAS calibration and is it included; is the glass OEM or aftermarket; what is the safe-drive-away time; what warranty comes with the glass and fit; will you handle my insurance claim; is there a mobile callout fee; and is this the total all-in price. The answers tell you whether the quote is genuine or stripped down to look cheap.
Key takeaways
- The right 7 questions expose a stripped-down quote before you commit.
- Calibration and glass type are the 2 that change the price most.
- A realistic safe-drive-away time is a sign of a careful fitter.
- Confirm the quote is total and all-in, not a headline figure.
- A good company answers all 7 clearly and in writing.
A windscreen replacement is not a job you want to redo, and the difference between a good outcome and a bad one usually shows up in the quote conversation, not on the day. These 7 questions take 2 minutes to ask and reveal whether a company is quoting the whole job or just the parts that make the number look small.
The 7 questions
| # | Question | Why it matters |
|---|---|---|
| 1 | Does my car need ADAS calibration, and is it included? | On a 2018+ car this is $350 to $850. Left off, the price jumps later. |
| 2 | Is the glass OEM or aftermarket? | Your insurer may require OEM; the camera needs the right optical zone. |
| 3 | What is the safe-drive-away time? | The bond needs to cure. Too short is unsafe in a crash. |
| 4 | What warranty covers the glass and the fit? | A written lifetime workmanship warranty is the standard to aim for. |
| 5 | Will you handle my insurance claim? | A good fitter lodges the claim and bills the insurer directly. |
| 6 | Is there a mobile callout fee? | Some add it, many include it. Confirm before booking. |
| 7 | Is this the total, all-in price? | One number, including calibration, mouldings, disposal and callout. |
Why these 7 and not others
Questions 1 and 2 move the price the most, because calibration and glass type are where a cheap quote hides its shortcuts. Question 3 is about safety: the urethane bond gives the windscreen its structural role, so a fitter who tells you to drive off immediately is skipping the cure time that matters in a crash. Questions 4 and 5 protect you after the job. Questions 6 and 7 stop the number moving between the quote and the invoice.
What a good answer sounds like
A specialist answers without hesitation: "Your 2020 RAV4 has Toyota Safety Sense, so it needs dynamic calibration, which is included. We use quality aftermarket glass unless your insurer specifies OEM. Safe-drive-away is about 2 hours. Lifetime workmanship warranty. We lodge the claim for you. No callout fee. The $980 is the total." That is the level of clarity you are looking for.
Ask once, compare cleanly
The point of the 7 questions is to make quotes comparable. Once every company has answered them, you are comparing the same all-in job, and the cheapest genuine quote is easy to spot. Get matched with vetted Adelaide specialists who answer all 7 upfront, so you can compare free quotes on a like-for-like basis.
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